Terms & Conditions

By submitting any order form via this site you agree to all terms and conditions listed on our website
As a reminder all sales are final.

**All orders are subject to a 20% Service Fee, Delivery Fee & 6.5 Sales Tax**

CUSTOM PRINTED ORDERS AND PERSONALIZED DESIGNS:

We specialize in custom designs and personalized backdrops. All backdrops are custom created per party to the clients liking and for it to match the design elements of your event.

All custom designs will be done between 1 - 2 weeks after the order form has been submitted. 

Once backdrop design mock up is approved by client it will be sent to built or painted and no further modifications will be able to be made. If you need us to repaint or rebuild any backdrop for any modifications made by you full price of customization will be applicable.

Payment

Final payment may be made via QuickBooks to assure fulfillment of this agreement. You will receive an invoice from QuickBooks to the e-mail provided by you in the Order Form. If you wish for us to send your invoice to a different address, you will need to provide this information when booking.

Refunds

  • Balloon Bar is an event company specializing in balloon decor installations. Anyone retaining services from Balloon Bar will be required to pay a 50% non-refundable deposit fee based on the size, detail, and value of the installation. This payment is expected to be paid in full 30 calendar days prior to any services being rendered to the Client.

  • No refunds are given for any payments towards the non-refundable deposit fee, even if the fee is not paid in full.

  • No refunds are given for any payments made towards the remaining balance of the installation order regardless of the situation, unless otherwise agreed upon by the Creative Director and Compliance Manager.

We understand situations arise that will either require the Client to cancel or reschedule their event, and although we are empathetic to those situations, we are unable to refund any payments made. When we accept an order, we begin working immediately on selecting the best design, décor and supplies needed to accomplish our goal, which is, a perfect installation for your event.

The 50% non-refundable deposit fee, retains Balloon Bar for your installation and the remaining balance is used to order any materials, supplies, as well as cover any labor, traveling expenses, etc. As long as a written notification is received by Balloon Bar and the cancellations/rescheduling guidelines are followed, we are able to reschedule the installation.

Failure to inform Balloon Bar Experience by the required time for the cancellation/rescheduling of an installation, may result in any/all of the following:

  • The forfeiture of any payments already made

  • The release of event date and time

  • Termination of the contract

  • Cancellation fees

Rescheduling

The Client has the freedom to reschedule the installation with a written 7 (seven) day notice. The Client may reschedule for any date within the next 365 calendar days, at the convenience of Balloon Bar Experience, without being charged a cancellation fee. The reschedule date is subject to availability. If we are unavailable, the below cancellation policies and fees will apply. We suggest that if the Client needs to reschedule, they include the preferred date to reschedule as well as a second choice, in the event that the first choice is unavailable.

Cancellations

The Client has the freedom to cancel at any time without receiving a cancellation fee, so long as Balloon Bar Experience receives a written notice within 7 days of the scheduled installation. If a written notice is provided to Balloon Bar less than 7 days prior to the scheduled installation, the Client will assume a $100 cancellation fee. Please be aware, all payments made towards any of the following, including but not limited to; retainer fee, materials, supplies, labor, etc. will be forfeited and considered non-refundable.

PLEASE CAREFULLY CONSIDER THE CANCELLATION TERMS BEFORE COMMITTING

In the event of a cancellation, Balloon Bar Experience retains the right to apply fees as follows:

  • For cancellations within 48 hours of event – The entire amount paid will be kept by Balloon Bar.

 No exceptions.

  • For cancellations within +48 hours of event – Balloon Bar Experience has the discretion to determine a reasonable amount to refund client based on industry standards, professionals, etc.

 No exceptions.

All cancellation requests must be made in writing and postmarked within the guidelines of this agreement.

If client is not satisfied with final product, Balloon Bar reserves the right to agree or disagree to make changes to the balloon decor.

Rush Fee

For bookings made less than seven days prior to the event, a rush fee will be applied to the total cost. This fee is to accommodate the expedited processing and ensure timely preparation for your event.

The rush fee, applicable for bookings made within seven business days of the event, will be calculated as follows: a minimum fee of $35.00, or $25.00 per business day within the seven-day window leading up to the event. For example, if the customer books within five business days of the event, the rush fee will be $50.00. If booked within two business days, the fee will be $125.00, and so forth. This structure is designed to cover additional costs associated with expedited services on business days.

Acceptance of Custom Backdrop Proposal

The above prices, specifications and conditions are satisfactory and are hereby accepted.  Balloon Bar Experience is authorized to perform the service as specified.  Payment will be made as outlined above.

Venue

Balloon Bar Experience will arrive onsite as specified by the client.  We cannot be held responsible for delays (or incomplete décor) if we are not allowed a reasonable amount of time to complete décor services as described in this agreement. Please allow at least three hours of setup time, unless otherwise discussed and agreed upon with the Creative Director prior to the scheduled installation date.

It is the Client’s sole responsibility to confirm if the venue allows; helium tanks, helium balloons, tall structures, wall hangings, tall ladders, etc. prior to any payment made to Balloon Bar Experience. If the Client fails to confirm the venue’s rules for backdrops, balloons, helium tanks/balloons, floral, wall hangings, tall ladders, etc. prior to making any payment(s), said payment(s) will be forfeited and considered non-refundable.

Client Installations

  • If applicable, the Client may transport and install their order themselves.

  • This must be communicated in writing prior and will not be changed after signing the Terms & Conditions.

  • The Client agreeing to transport and install the order themselves, will have the delivery and installation fee waived.

  • The Client agreeing to transport and install the order themselves, also relinquishes Balloon Bar  of any/all responsibility for the order once completed and paid for, including the outcome of the installation.

Balloon Bar Installations

  • There will be a delivery and installation fee, figured into the pricing for the event during the booking stage.

  • Failure to have the entire balance paid for, regardless the dollar amount, will result in a cancelled installation and forfeited payments, which cannot be refunded or transferred.

  • A team from Balloon Bar, including your Creative Director, will arrive at the venue at the designated time for installation.

  • Our team will need to unload the equipment and decorations to the designated area, set up a designated working space, free from interruption or traffic from other vendors.

  • The time designated for the installation will be utilized, however, any time left over after installation is complete, is not subject to discounts or refunds.

  • Unless otherwise agreed upon, any and all equipment and decorative items are property of Balloon Bar and will be returned to Balloon Bar either the same day, after the event or the following day.

Client Installations

  • If applicable, the Client may transport and install their order themselves.

  • This must be communicated in writing prior and will not be changed after signing the Terms & Conditions.

  • The Client agreeing to transport and install the order themselves, will have the delivery and installation fee waived.

  • The Client agreeing to transport and install the order themselves, also relinquishes Balloon Bar Exp of any/all responsibility for the order once completed and paid for, including the outcome of the installation.

Balloon Bar Experience Installations

  • There will be a delivery and installation fee, figured into the pricing for the event during the booking stage.

  • Failure to have the entire balance paid for, regardless the dollar amount, will result in a cancelled installation and forfeited payments, which cannot be refunded or transferred.

  • A team from Balloon Bar, including your Creative Director, will arrive at the venue at the designated time for installation.

  • Our team will need to unload the equipment and decorations to the designated area, set up a designated working space, free from interruption or traffic from other vendors.

  • The time designated for the installation will be utilized, however, any time left over after installation is complete, is not subject to discounts or refunds.

  • Unless otherwise agreed upon, any and all equipment and decorative items are property of Balloon Boss and will be returned to Balloon Boss either the same day, after the event or the following day.

Striking & Disassembling

  • If Client order provides for rental equipment, a Balloon Bar team member will return to the event venue to disassemble and gather equipment. Client is responsible for removing/separating balloons from the rental equipment. Failure to remove the balloons from the rental equipment may incur additional striking fees. 

  • If the Client chooses to strike the set themselves after a service fee has already been paid, that payment will be forfeited and considered non-refundable.

Payments

Payments must be made by QuickBooks. You are only required to provide an active e-mail address to complete the invoice. Major credit/debit cards are accepted.  Please plan to surrender funds as outlined below:

  • A 50% non-refundable/non-transferable retainer fee is required to secure the decorating services as outlined in this agreement. These funds are scheduled to be collected within 72 hours of receipt of invoice. $150 Late Fee will be added if invoice is not paid by due date

  • The balance of the payment is due on the date of event.

Ownership of Equipment & Materials

All equipment, materials, and props used for the installation, are the sole property of Balloon Bar Experience and no ownership rights are transferred to Client upon delivery of the rental equipment. It is clearly understood that all equipment delivered to an installation is used on a rental basis only.

  • The Client is responsible for providing access to retrieve said equipment, materials, and props after the event.

  • Signing the Terms & Conditions makes the Client solely responsible for the equipment, during and after the event, until surrendered back to Balloon Bar Experience.

  • Failure to do so, will result in the Client accepting sole responsibility for the property of Balloon Bar Experience and agrees to have the card on file charged or be sent an invoice and agrees to pay it.

  • Any damage or vandalism that occurs to any of the property of Balloon Bar Experience during the event, including any damage or vandalism that occurs due to the Client’s guests, will result in the Client accepting sole responsibility for the property of Balloon Bar and agrees to have the card on file charged or be sent an invoice and agrees to pay it. This includes but is not limited to misuse, theft or disasters (fire, flood, earthquake).

Inclement Weather Clause

We use only the highest quality products and techniques to build your décor and we will take steps to minimize the effects of the elements on your outdoor balloon purchases. However, despite our best efforts, due to the general nature of balloons, WE CAN NOT GUARANTEE THAT ANY OUTDOOR DECOR will remain perfect and intact when used outdoors. Most outdoor decor is still subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind. Rain or mist will cause balloons to stick together, resulting in a huge amount of popping. It is clearly understood that there will be no refunds or discounts for loss, breakage since we have no control over wind, rain, sun, temperature, or any other facet of weather.

In general, backdrops, balloons and florals do best indoors, and as per our contract, we cannot guarantee the lifespan of balloons once brought outdoors

Travel Policy for Out-of-Town Installations and Services

  • Definition of Out-of-Town: For the purpose of this policy, "out-of-town" refers to any location outside a 40 miles radius from our primary business location in Orlando, FL.

  • Additional Travel Fees: To cover the costs associated with out-of-town installations, we have implemented additional travel fees. These fees are necessary to compensate for expenses such as travel time, fuel costs, rental fees and accommodation (if required).

  • Travel Fee Calculation: The exact travel fee will be determined based on the specific distance and location of the installation site. The fee will be communicated and agreed upon in advance before any out-of-town services are rendered. It will be clearly stated in our terms and conditions or estimate provided to you.

  • Travel Fee Inclusion: The travel fee will be added to the total cost of the project or service. It will be clearly itemized and detailed in the final invoice. This ensures transparency in our pricing and accounting.

  • Client Acknowledgement: Prior to scheduling an out-of-town installation or service, we kindly request that you review and acknowledge our travel fee as outlined in our terms and conditions or estimate. Your acceptance of this fee indicates your understanding and agreement to cover the additional expenses associated with the out-of-town provision of our services